Got Questions?
Explore Our FAQ Section to Learn More About Our Services, Plans, and Support Options
General Questions
What services does Tav Gutters offer?
We offer comprehensive gutter services including cleaning, installation, and repair. We also provide soft wash roof and siding cleaning, window cleaning, dryer vent cleaning, deck and fence cleaning, pressure washing, and solar panel cleaning. For more information, please visit our Services page.
How do I sign up for a service plan?
To sign up for a service plan, please contact us directly through our support page or by calling our customer service at (855) 954-8883. We will guide you through the options and help you select the plan that best suits your needs. For more information, please visit our Service Plans page.
What are the benefits of subscribing to a service plan?
Subscribing to a service plan provides convenience, priority scheduling, and often, discounted rates. Our plans ensure that your gutter maintenance is handled regularly without you having to remember to book each service. For more information, please visit our Service Plans page.
How often should I have my gutters cleaned?
We recommend cleaning your gutters at least three times a year: once in late spring, once in the summer and once in the fall. This helps prevent clogs and potential damage associated with weather conditions.
What areas do you service?
For information on our service areas, please contact our customer support.
How do I schedule a service appointment?
You can schedule a service appointment by calling our office or booking directly through our website. We offer flexible scheduling to accommodate your availability.
What should I expect during a gutter cleaning service?
During a gutter cleaning service, our crew will remove debris, check downspouts for clogs, and ensure your gutters are functioning properly. Service Plan Services receive additional perks.
What payment methods do you accept?
We accept Cash, Check, Credit Card, and Venmo.
**Do you offer financing options for your services?
Yes, we offer customer financing through Wisetack, subject to approval. A minimum purchase of $500 is required to qualify for financing. Please visit our Financing page for additional information.
How do I make a payment?
- The preferred method to make a payment is thru the invoice sent to you via text or email after your service was completed.
- If your card is on file, we will run it automatically after completion of your services.
- You can also use our Customer Portal to make a payment or check your account balance.
- Lastly, you may use our Make a Payment link to manually pay your invoice.
What is your cancellation policy?
We charge an $85 fee for cancellations made on the day of the scheduled service. Please contact us in advance to avoid this fee.
How do I update my contact information?
To update your contact information, please call our customer service at (855) 954-8883.
What should I do if I need emergency gutter cleaning?
For emergency gutter cleaning services, please contact us immediately. We strive to accommodate urgent requests to ensure your property is protected.
How can I provide feedback about your services?
Feedback can be provided through our customer feedback form on our website or by contacting our customer service directly. We value your input!
What happens if there is an issue with my service?
If you experience any issues with our service, please contact us right away. We are committed to resolving any concerns promptly and effectively.
Are your technicians insured and certified?
Yes, all of our technicians are fully insured and certified, ensuring the highest standards of safety and quality in our services.
**Do you offer any guarantees on your services?
All of our services are backed by our Tav Gutters Commitment of Satisfaction 100% Guaranteed. We offer specific guarantees and warranties, especially on gutter installations. Please refer to our Terms and Conditions for additional information.
How do I refer a friend or neighbor to Tav Gutters?
You can refer a friend or neighbor by sharing our contact information with them.
Can I reschedule my service appointment?
Yes, you can reschedule your service appointment by contacting our customer service. We request that you inform us as soon as possible to avoid any potential fees.
How do I contact customer support?
Customer support can be reached via email, phone, or through our website. Visit our Support page for detailed information.
Service Plan Questions
What are the service plans offered by Tav Gutters?
We offer several service plans tailored to different needs, including Gold Plus, Platinum, Diamond, and Diamond Plus service plans which vary by frequency of service and additional benefits. For more information, please visit our Service Plans page.
How do I choose the right service plan for my home?
Choosing the right plan depends on several factors, such as the size of your home, surrounding foliage, and your specific gutter maintenance needs. Contact our team so we can help you select the most suitable service plan for your property.
What is included in each service plan?
Each plan typically includes regular gutter cleanings, inspections, priority scheduling and additional discounts. For detailed information on what our service plans include, please visit our Service Plans page.
How often will my gutters be cleaned under each plan?
- Under the Gold Plus Plan: 2 cleanings per year.
- Platinum Service Plan: 3 cleanings per year.
- Diamond Service Plan: 4 cleanings per year.
- Diamond Plus Service Plan: 6 cleanings per year.
Can I upgrade or downgrade my service plan?
You can upgrade or downgrade your service plan at any time.
If you upgrade, we will give you credit on the discount difference from your previous services under the plan. If you downgrade we will charge you the discount difference instead.
What discounts are available with the service plans?
Discounts range from 10% to 25% off the regular gutter cleaning prices depending on the plan, plus 10% off on other services like new gutter installations and repairs, as well as roof and siding cleaning services.
What if I need an emergency cleaning services?
All plans include free Next-Day Emergency service, with the Diamond and Diamond Plus plans also offering Free Same-Day Emergency service.
How do I sign up for a service plan?
To sign up to one of our service plan, please contact our customer service team and we will be happy to help.
What if I need additional services outside of my plan?
While discounts are available for additional services, any services not included in your plan will incur separate charges. Contact Tav Gutters for more details.
Is there a contract term for the service plans?
There are no contracts! You can cancel at any time, we just charge you for any discounts and/or perks received.
For example, if you received a total value of $100.00 in discounts and perks such as Same-Day Emergency Fees, we will charge you for this upon plan cancellation.
How do I renew my service plan?
Our plans auto-renew yearly unless cancelled by you.
Can I cancel my service plan at any time?
Yes, service plans can be canceled at any time. If you paid your plan in full, a partial refund will be provided, calculated by discounting the regular price for each cleaning already completed and other associated fees.
Otherwise, we will invoice you this difference instead.
Are there any fees or charges with the service plans?
The plans outline all associated costs and benefits. Haul away fees and emergency service fees are waived as part of the plans. Always confirm with Tav Gutters for any additional charges that might not be explicitly stated.
How do I know which service plan is best for my seasonal needs?
Consider the frequency of required cleanings based on seasonal debris accumulation. The more cleanings included, the better suited the plan is for high-debris areas.
Can I schedule cleanings at specific times under a service plan?
Yes, although we have suggested dates where you should perform the services, you choose when to have your services performed, offering flexibility to schedule cleanings according to your needs.
Do the service plans cover gutter repairs or just cleaning?
All plans include gutter tune-ups with each service and offer discounts on gutter repairs, though the primary focus is on cleaning.
What should I do if I am not satisfied with my service plan?
Each plan includes a Satisfaction Guarantee. If you're unsatisfied, contact Tav Gutters directly to discuss how they can meet your expectations.
How does the satisfaction guarantee work for service plans?
The Satisfaction Guarantee ensures that if you're not satisfied with the service, Tav Gutters will address your concerns to meet your expectations and make it right.
What is the process for a gutter inspection under a service plan?
Inspections are included in each plan, typically conducted during scheduled cleanings to assess the condition of your roof and gutters.
If any issue is found during our services we will send you estimates for what we can help with or let you know so you can take care of them as soon as possible.
Can I transfer my service plan if I move to a new home?
Each property is different and has its own set of challenges. For this reason, our service plans are not transferable.
Billing Questions
What payment methods do you accept?
We accept Cash, Check, and, Credit Card. We also offer Financing.
How can I make a payment online?
- The preferred method to make a payment is thru the invoice sent to you via text or email after your service was completed.
- If your card is on file, we will run it automatically after completion of your services.
- You can also use our Customer Portal to make a payment or check your account balance.
- Lastly, you may use our Make a Payment link to manually pay your invoice.
Is there a discount for paying for a service plan upfront?
Yes, by paying for a service plan upfront you will receive an additional discount. Please contact our office for details on current promotions and discount rates.
**Do you offer financing options for your services?
Yes, we offer financing options through Wisetack, which allows for flexible payment terms. For more information, please visit our Financing page.
What is Wisetack, and how does it work for financing my services?
Wisetack is a financing provider that offers convenient payment options for services, allowing you to break up the cost of our services into manageable monthly payments. Approval is subject to a quick application process that can be completed online.
Are there any interest rates or fees associated with financing through Wisetack?
All financing is subject to credit approval. Your terms may vary. Payment options through Wisetack are provided by our lending partners. For example, a $1,200 purchase could cost $104.89 a month for 12 months, based on an 8.9% APR, or $400 a month for 3 months, based on a 0% APR. Offers range from 0-35.9% APR based on creditworthiness. No other financing charges or participation fees. See additional terms at http://wisetack.com/faqs.
**How do I apply for financing through Wisetack?
You can apply for financing through Wisetack by filling out an application online. The process is quick, with decisions typically made within minutes. Please visit our Financing page for more details.
Can I set up automatic payments for my service plan?
If you decide to pay after each service is completed, we will charge the card automatically after each service is completed.
How do I update my billing information?
You can update your billing information by logging into your Customer Portal on our website or by contacting our customer service department directly.
Will I receive an invoice for each service performed?
Yes, an invoice will be provided for each service performed. You will receive an email and a text with your invoice.
**Is there a penalty for late payments?
Yes, there are penalties for late payments. Please refer to our Terms and Conditions for our updated fees information.
Can I change my payment method after I've signed up for a service plan?
Yes, you can change your payment method at any time by updating your payment details in your Customer Portal or by contacting us directly.
What should I do if I notice a billing error?
If you notice a billing error, please contact us immediately. We will investigate the issue and make any necessary corrections to your account.
Are there any additional fees for using credit cards?
There are no additional fees for using credit cards.
How do I view my payment history?
You can view your payment history by accessing your account through our online Customer Portal.
Support Questions
How do I contact customer support?
You can contact our customer support via phone, email, or through our website's contact form.
Can I get support via phone, email, or live chat?
Yes, we offer support through phone, email, and live chat to accommodate your preferences.
How long does it take to get a response from customer support?
We strive to respond to all inquiries within 24 hours. For immediate assistance, phone support is recommended.
What information should I provide when contacting support?
Please provide your account information, a detailed description of your issue, and any relevant service dates or numbers.
How do I escalate an issue if I'm not satisfied with the initial support response?
If you are not satisfied with the initial response, you can request to speak with a supervisor or a senior support representative.
Can I schedule a callback from customer support?
Yes, you can request a scheduled callback by providing your contact information and availability.
Do you offer support in multiple languages?
Yes, we provide customer support in English and Spanish to better serve our diverse customer base.
How do I report a service issue or complaint?
Service issues or complaints can be reported through our customer support phone line, email, or directly through our website.
What should I do if I have a problem with my service plan?
If you have any concerns or issues with your service plan, please contact customer support for assistance.
How can I request a copy of my service records?
You can request a copy of your service records by contacting customer support or accessing your account online.
Can I get support for billing and account issues?
Yes, our customer support team can assist with billing and account-related inquiries.
How do I request a refund or service credit?
To request a refund or service credit, please contact our billing department with details of your request and relevant service information.
Do you offer on-site support visits for service-related issues?
Yes, we offer on-site support visits for certain service-related issues. Please contact customer support to determine if your issue qualifies for this service.
Terms and Conditions Questions
What are the general terms and conditions for your services?
Our general terms and conditions include details on payment terms, cancellation policies, service descriptions, customer responsibilities, and limitations of liability.
**Where can I find your full terms and conditions document?
The full terms and conditions document is available upon request from our customer service or can be accessed on our website.
What is your policy on cancellations and refunds?
Cancellations on the day of service incur an $85 fee. Refunds are processed after an on-site inspection and verification of the claim.
How do I cancel my service plan?
To cancel a service plan or subscription, contact our customer service. A partial refund will be provided, adjusted for services already rendered.
What are the conditions for service plan renewals?
Service plans auto-renew annually unless canceled by the customer before the renewal date.
Are there any penalties for early termination of services?
Early termination may incur charges for services already performed and potential cancellation fees.
What is your privacy policy regarding customer data?
We are committed to protecting customer data and ensuring confidentiality. Our privacy policy details data collection, use, and protection measures.
How do you handle disputes or disagreements with customers?
Disputes are handled through direct communication with customer service to reach a satisfactory resolution. If unresolved, further steps may be detailed in our terms and conditions.
What are the payment terms and methods accepted?
Payments are due within 15 days of job completion. Accepted methods include Cash, Check, Credit Card, and Venmo.
Are there any hidden fees or additional charges?
All potential fees are disclosed upfront. Late fees and additional service charges are specified in the service agreement.
**How do you handle changes to the terms and conditions?
Changes to the terms and conditions can happen at any time. For more information, customers should refer to our terms and conditions page on our website.
What are the customer's responsibilities under the service agreement?
Customers must provide access to the service area, ensure water and electricity availability, and inform us of any pre-existing conditions or special requests.
How do you protect customer information and ensure confidentiality?
We use technical and organizational measures to protect customer data, ensuring it is kept confidential and secure.
What are the limitations of liability in your terms and conditions?
Our liability is limited to the cost of the services provided and does not cover pre-existing conditions or damages outside our control.
How do you address force majeure events in your terms and conditions?
Force majeure events are not liable under our service terms. Services may be rescheduled due to weather or other unforeseen circumstances.
What is the process for updating my contact or billing information?
Contact customer service to update your contact or billing information, or log into your account on our website to make changes.
Do you have a code of conduct for service technicians?
Yes, our service technicians follow a strict code of conduct to ensure professional and high-quality service.
What are the terms for promotional offers and discounts?
Promotional offers and discounts are subject to terms and conditions specified at the time of the promotion and may vary.
Gutter Cleaning Questions
How often should I have my gutters cleaned?
It depends on your property and the trees around it. The more trees and debris your gutters can collect, the more cleanings we recommend you perform. Our minimum recommendation is to clean your gutters at least twice a year, typically in late spring and early fall. Feel free to ask our crew at the time of cleaning, they will tell you the best recommendation.
What are the signs that my gutters need cleaning?
Overflowing water, sagging gutters, visible debris, plant growth, and water stains on siding are signs your gutters need cleaning.
How do you clean the gutters?
We remove debris by hand, check downspouts for clogs, and flush the system with water to ensure proper flow.
Is gutter cleaning safe for my home?
Yes, our trained technicians use safe methods and professional equipment to ensure no damage is done to your home.
Do you offer scheduled maintenance plans for gutter cleaning?
Yes, we offer various service plans (Gold Plus, Platinum, Diamond, Diamond Plus) with scheduled maintenance. For more information, please visit our Service Plans page.
Can gutter cleaning prevent water damage to my home?
Yes, regular gutter cleaning prevents water damage by ensuring proper drainage and reducing the risk of overflow and leaks.
What happens if I don’t clean my gutters regularly?
Neglecting gutter cleaning can lead to clogs, water overflow, foundation damage, roof damage, and pest infestations.
How long does a typical gutter cleaning service take?
A typical service usually takes 30 minutes to 2 hours, depending on the home's size and gutter condition.
**Do you provide before and after photos of the gutter cleaning?
Images are provided upon request and following our Terms and Conditions. We provide before and after photos with the Diamond and Diamond Plus plans to show the effectiveness of our service.
Gutter Repair Questions
What types of gutter repairs do you handle?
We handle miter resealing, downspout replacement, downspout extensions, diverter installation, adding additional downspouts, gutter reinforcement, gutter re-pitching, and end cap resealing.
How do I know if my gutters need repair?
Signs include visible damage, leaks, sagging, water overflow, and rust. Regular inspections, included in our service plans, help identify these issues early.
The best way to know if your gutters are in need of any repairs is by performing one of our cleanings first, we will inspect your gutter system and tell you if there are any issues.
Can you repair gutters of any material?
Yes, we can repair aluminum, and copper gutters and/or downspouts.
How long does a typical gutter repair service take?
The duration varies depending on the extent of the damage.
What causes gutters to need repair?
Common causes include weather damage, improper installation, lack of maintenance, and debris buildup leading to clogs and stress on the gutter system.
Is gutter repair a temporary or permanent solution?
Gutter repairs can be both temporary or permanent depending on the extent of the damage and the repair methods used.
How much does gutter repair cost?
Costs vary based on the repair type and extent of damage. Our service plans offer discounts on repairs.
Do you offer emergency gutter repair services?
Yes, emergency repair services are included in our higher-tier service plans, such as the Diamond and Diamond Plus plans.
Will repairing my gutters prevent future issues?
Regular repairs and maintenance significantly reduce the risk of future issues by ensuring your gutters function properly and efficiently.
Gutter Installation Questions
How do I know if I need new gutters?
You may need new gutters if you notice persistent leaks, sagging, rust, visible damage, or if they are more than 20 years old and showing signs of wear.
What types of gutters do you install?
We install Seamless K-Style .032 Gauge 5” & 6" Aluminum and Copper Gutters with Hidden Hangers.
How long does the installation process take?
We aim to finish all our installation in one day, however, this will depend on the size of your home and the complexity of the installation.
Can you install gutters in any weather?
While we strive to work in most weather conditions, extreme weather (such as heavy rain or snow) may cause delays.
How much does gutter installation cost?
Costs vary based on the size and type of gutters. Contact us for a detailed estimate.
Do you offer custom gutter solutions?
All of our installation are custom-made onsite the day of the service.
What is the lifespan of new gutters?
New gutters typically last 20-30 years with proper maintenance.
How should I maintain my new gutters?
The best way to maintain your gutters is by signing up to one of our Service Plans. Regular cleaning, inspections, and minor repairs will help maintain your gutters.
**Do you offer a warranty on gutter installations?
Yes, we offer a 15-year limited warranty on Seamless .032 Gauge 5” & 6" Gutters with Hidden Hangers, covering repairs due to faulty workmanship and material quality. For more detailed information, please visit our Terms and Conditions page.
Soft Wash Siding Cleaning Questions
What is soft wash siding cleaning?
Soft wash siding cleaning uses a low-pressure washing technique combined with specialized cleaning solutions to remove dirt, mold, and mildew from siding surfaces.
How is soft wash different from pressure washing?
Soft wash uses low pressure and specialized cleaning solutions, while pressure washing uses high-pressure water, which can damage sensitive surfaces.
Is soft wash siding cleaning safe for all types of siding?
Yes, it is safe for all types of siding, including vinyl, wood, and stucco.
How often should I have my siding cleaned?
It's recommended to clean your siding once a year or as needed based on environmental factors.
What are the benefits of soft wash siding cleaning?
Benefits include thorough cleaning without damage, removal of mold and mildew, improved curb appeal, and protection of your siding’s integrity.
How long does the soft wash cleaning process take?
The process typically takes a few hours, depending on the size of the home and the extent of the cleaning needed.
Will soft wash remove mold and mildew from my siding?
Yes, the cleaning solutions used in soft wash are effective in removing mold and mildew.
Is the cleaning solution used in soft wash environmentally friendly?
Yes, the cleaning solutions are eco-friendly and safe for plants and pets.
Can soft wash siding cleaning improve my home’s curb appeal?
Absolutely, it removes dirt and stains, making your home look cleaner and more attractive.
Soft Wash Roof Cleaning Questions
What is soft wash roof cleaning?
Soft wash roof cleaning uses low-pressure water and specialized cleaning solutions to safely clean roofs, removing algae, moss, and lichen.
Is soft wash roof cleaning safe for my roof?
Yes, it is safe and designed to protect your roof from damage.
How often should I have my roof cleaned?
Roofs should be cleaned every 2-3 years or as needed based on algae and moss growth.
What are the benefits of soft wash roof cleaning?
Benefits include extending the roof’s life, improving appearance, and preventing damage from organic growth.
Will soft wash remove algae, moss, and lichen from my roof?
Yes, the specialized solutions effectively kill and remove these organisms.
How long does the soft wash roof cleaning process take?
The initial application process usually takes a few hours, depending on the roof's size and condition. Once we apply the cleaning solution to your roof, it takes 2 to 4 weeks for the roof to be fully cleaned.
Does soft wash roof cleaning affect the roof’s warranty?
No, it is a gentle cleaning method that should not void roof warranties. Check with your manufacturer for specific terms.
Is the cleaning solution used in soft wash safe for the environment?
Yes, the solutions are eco-friendly and safe for plants and pets.
Can soft wash roof cleaning extend the life of my roof?
Yes, by removing harmful growths, it can help prevent damage and extend the roof’s lifespan.
Pressure Washing Questions
What surfaces can be cleaned with pressure washing?
Pressure washing can clean driveways, patios, walkways, decks, and other hard surfaces.
Is pressure washing safe for all surfaces?
It is generally safe for hard surfaces but should be used cautiously on delicate materials.
How often should I have my driveway, patio, or walkway pressure washed?
Once a year or as needed based on dirt and grime buildup.
What are the benefits of pressure washing?
Removes tough stains, improves appearance, and prevents surface degradation.
How long does a pressure washing service take?
Typically 1-2 hours, depending on the area and condition.
Can pressure washing remove tough stains and grime?
Yes, it is effective at removing tough stains, grime, and algae.
Is the pressure washing process environmentally friendly?
We use eco-friendly cleaning solutions to minimize environmental impact.
Will pressure washing damage my property?
When performed by professionals, it is safe and does not damage surfaces.
Do you offer commercial pressure washing services?
Yes, we offer both residential and commercial pressure washing services.
Window Cleaning Questions
How often should I have my windows cleaned?
Windows should be cleaned at least twice a year.
What method do you use for window cleaning?
We use a 3-step water purification system and a brush, with no cleaning solutions.
Is your window cleaning process safe for my windows?
Yes, our method is safe and effective for all types of windows.
Do you clean both interior and exterior windows?
Our standard service includes exterior window cleaning.
How long does a typical window cleaning service take?
Typically 30 minutes to 2 hours, depending on the number and size of windows.
What are the benefits of professional window cleaning?
Benefits include streak-free windows, extended window life, and improved curb appeal.
Can you clean windows at any height?
Yes, we can clean windows at various heights using specialized equipment. For more information, please contact our support team.
Do you offer scheduled window cleaning services?
Yes, we offer scheduled cleaning services to maintain your windows year-round. Please contact our support team for more information.
Are your window cleaning solutions environmentally friendly?
We use purified water without chemical solutions, making it environmentally friendly.
Dryer Vent Cleaning Questions
How often should I have my dryer vent cleaned?
Dryer vents should be cleaned at least once a year.
What are the signs that my dryer vent needs cleaning?
Signs include longer drying times, a burning smell, and excessive lint buildup.
How do you clean dryer vents?
We use specialized equipment to clean and inspect the vent system from the outside.
Is dryer vent cleaning necessary for my safety?
Yes, it helps prevent fire hazards and improves dryer efficiency.
What are the benefits of regular dryer vent cleaning?
Benefits include improved dryer performance, reduced energy bills, and fire prevention.
How long does the dryer vent cleaning process take?
This typically takes from 30 minutes to 1 hour.
Can clogged dryer vents increase my energy bills?
Yes, clogged vents cause dryers to work harder, increasing energy consumption.
Do you offer emergency dryer vent cleaning services?
Yes, we offer emergency services for urgent issues.
Will cleaning my dryer vent improve dryer efficiency?
Yes, it enhances airflow, improving drying times and efficiency.
Chimney Cap Installation Questions
What is a chimney cap and why do I need one?
A chimney cap prevents debris, water, and animals from entering the chimney.
What types of chimney caps do you install?
We install stainless steel chimney caps.
How long does the chimney cap installation process take?
This work typically lasts between 30 minutes to 1 hour.
Can a chimney cap prevent animals from entering my chimney?
Yes, it prevents animals, debris, and water from entering.
What are the benefits of installing a chimney cap?
Benefits include preventing water damage, debris buildup, and animal entry.
How much does chimney cap installation cost?
Costs vary; contact us for a detailed estimate.
Is chimney cap installation safe for my chimney?
Yes, it is safe and protects the chimney structure.
Do you offer custom chimney cap solutions?
Yes, we can provide custom solutions tailored to your needs.
Will installing a chimney cap improve my home’s energy efficiency?
Yes, it helps prevent downdrafts and energy loss through the chimney.