Our Service Process

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How Do We Operate?

Dive into our process and what to expect with your booked services

General Service Process

Overview of our standard service procedures

  1. Estimate and Approval:
    • Once you approve an estimate online or over the phone, the service request is sent to our scheduling team.
  2. Scheduling and Notification:
    • We aim to perform all services within 2 weeks of approval. Customers receive email and text notifications with the service date.
  3. Service Day Notifications:
    • The day before the service, we send an approximate time of arrival. On the day of service, customers receive a text when the crew is on their way and after the service is completed.
  4. Completion and Payment:
    • If the customer is home, they can pay the crew in cash, check, or credit. If not, we will charge the card on file and send an automatic email receipt.
  5. Follow-Up and Feedback:
    • After service completion, we leave a door hanger with any identified issues or leads. Notes are available in our office in real-time.
  6. Satellite Technology for Estimates:
    • Many estimates are created using satellite technology. Our crew re-measures areas before starting work to ensure accuracy, and customers are responsible for the final invoice based on actual measurements.

Gutter Cleaning Process

Discover our method to keep your gutters debris-free and functioning optimally.

  1. Scheduling and Confirmation:
    • Once you approve the estimate online or over the phone, the service request is sent to our scheduling team. 
    • We aim to perform all services within 2 weeks of approval. Customers receive email and text notifications with the service date.
  2. Pre-Service Inspection:
    • Our team arrives and conducts a preliminary inspection to assess the gutter system’s condition and identify any immediate concerns.
  3. Debris Removal:
    • We clean the gutters by hand, collecting debris in bags and leaving them by the curb or trashcan.
  4. Flushing and Inspection:
    • We flush all gutters and downspouts with water to ensure proper flow and inspect for possible damages or flaws.
  5. Quality Control:
    • Our experienced crew fills out a quality control checklist to ensure rigorous guidelines are followed.
  6. Cleanup and Notification:
    • We clean up the area and notify you of any issues found. Before and after photos are provided.

For more detailed information please review our Terms and Conditions.

Gutter Cleaning Process

Discover our method to keep your gutters debris-free and functioning optimally.

Gutter Repair Questions

We handle miter resealing, downspout replacement, downspout extensions, diverter installation, adding additional downspouts, gutter reinforcement, gutter re-pitching, and end cap resealing.

Signs include visible damage, leaks, sagging, water overflow, and rust. Regular inspections, included in our service plans, help identify these issues early.

The best way to know if your gutters are in need of any repairs is by performing one of our cleanings first, we will inspect your gutter system and tell you if there are any issues.

Yes, we can repair aluminum, and copper gutters and/or downspouts.

The duration varies depending on the extent of the damage.

Common causes include weather damage, improper installation, lack of maintenance, and debris buildup leading to clogs and stress on the gutter system.

Gutter repairs can be both temporary or permanent depending on the extent of the damage and the repair methods used.

Costs vary based on the repair type and extent of damage. Our service plans offer discounts on repairs.

Yes, emergency repair services are included in our higher-tier service plans, such as the Diamond and Diamond Plus plans.

Regular repairs and maintenance significantly reduce the risk of future issues by ensuring your gutters function properly and efficiently.

 

 

 

Gutter Repair Process

Detailed step-by-step explanation of the gutter repair process.

Gutter Installation Process

Explore our precise installation process for new gutters.

  1. Consultation and Estimate:
    • We provide an on-site consultation or use satellite technologies to provide an estimate based on the size, type and amount of gutters required.
  2. Scheduling:
    • Once you approve the estimate online or over the phone, the service request is sent to our scheduling team. 
    • We aim to perform all services within 2 weeks of approval. Customers receive email and text notifications with the service date.
  3. Custom Manufacturing:
    • New seamless gutters are made on the spot. We install 5″ or 6″ K-style gutters in any available color, including .032 Gauge and Copper K-Style gutters.
  4. Installation:
    • Our crew uses leveling tools and performs a water test to ensure proper alignment and secure attachment.
  5. Final Inspection and Cleanup:
    • A thorough inspection is conducted, and we clean up the site, leaving your property tidy.
  6. Customer Walkthrough:
    • We provide a walkthrough to explain the new system and answer any questions.

For more detailed information please review our Terms and Conditions.

Gutter Installation Process

Detailed step-by-step explanation of the gutter installation process.

Soft Wash Siding Cleaning Process

See our soft wash method for safely cleaning your siding.

  1. Initial Assessment:
    • We assess the siding to identify areas of concern and determine the best cleaning approach.
  2. Preparation:
    • The area is prepared by moving any sensible items out of the way. Customers should prepare in advanced based on our soft wash siding cleaning terms and conditions by shutting off exterior electrical outlets, closing windows and more.
  3. Application of Cleaning Solution:
    • A cleaning solution made of sodium hypochlorite, surfactant, and water is applied. For wood surfaces, a wood conditioner is applied post-cleaning.
  4. Low-Pressure Rinse:
    • The siding is rinsed with low-pressure water to remove the solution and contaminants.
  5. Final Inspection:
    • We inspect the siding to ensure thorough cleaning.
  6. Customer Notification:
    • The customer is notified of the completion of the service and any other important details. 

For more detailed information please review our Terms and Conditions.

Siding Cleaning Process

Detailed step-by-step explanation of the soft wash siding cleaning process.

Soft Wash Roof Cleaning Process

Understand our gentle yet effective roof cleaning technique.

  1. Roof Inspection:
    • We inspect the roof to assess its condition and identify areas with algae, moss, and lichen.
  2. Preparation:
    • The area is prepared by moving any sensible items out of the way. Customers should prepare in advanced based on our soft wash siding cleaning terms and conditions by shutting off exterior electrical outlets, closing windows and more.
  3. Application of Cleaning Solution:
    • A specialized solution is applied to kill and remove algae, moss, and lichen.
  4. Low-Pressure Rinse:
    • The roof is rinsed with low-pressure water to wash away dead growth and cleaning solution. We also leave solution applied so it can tackle those persistent growth.
  5. Final Inspection:
    • We perform a thorough inspection to ensure the roof is fully treated.
  6. Customer Notification:
    • The customer is notified of the completion of the service and any other important details. 

For more detailed information please review our Terms and Conditions.

Roof Cleaning Process

Detailed step-by-step explanation of the soft wash roof cleaning process.

Pressure Washing Process

Discover our high-powered process for cleaning outdoor surfaces.

  1. Initial Assessment:
    • An assessment to determine the appropriate pressure and cleaning solution for your surfaces.
  2. Preparation:
    • Clearing the area of obstacles and protecting sensitive areas.
  3. Application of Cleaning Solution:
    • The cleaning solution is applied to kill fungus on surfaces like concrete, driveways, pavers, patios, and walkways.
  4. Pressure Washing:
    • High-pressure water is used to remove dirt, grime, and stains from the surface.
  5. Additional Services:
    • Paver re-sanding is available as an additional service.
  6. Final Inspection:
    • We inspect the cleaned area to ensure thoroughness and quality.
  7. Customer Notification:
    • The customer is notified of the completion of the service and any other important details. 

For more detailed information please review our Terms and Conditions.

Pressure Washing Process

Detailed step-by-step explanation of the pressure washing process.

Window Cleaning Process

Learn about our water-fed pole system for spotless windows.

  1. Assessment and Preparation:
    • An assessment to identify the type and condition of your windows. Customers should follow our window cleaning terms and conditions to prepare for the service ahead of time.
  2. Cleaning:
    • Using a 3-step water purification system and a brush to clean the exterior surfaces of your windows.
  3. Rinsing:
    • Rinsing with purified water to ensure a streak-free finish.
  4. Final Inspection:
    • Inspecting the windows to ensure they are clean and free of spots.
  5. Customer Notification:
    • Providing you with details of the service performed and any issues noted.
    • The customer is notified of the completion of the service and any other important details. 

For more detailed information please review our Terms and Conditions.

Window Cleaning Process

Detailed step-by-step explanation of the window cleaning process.

Dryer Vent Cleaning Process

Understand how we clean your dryer vent using specialized tools.

  1. Initial Assessment:
    • Assessing the dryer vent to determine the level of buildup and blockage.
  2. Cleaning:
    • Using specialized equipment to clean and remove lint and debris from the vent system from the exterior of the property.
  3. Final Inspection:
    • Inspecting the vent to ensure it is clean and free of blockages.
  4. Customer Notification:
    • Informing you of the work done and any issues identified.

For more detailed information please review our Terms and Conditions.

Dryer Vent Cleaning Process

Detailed step-by-step explanation of the dryer vent cleaning process.

Chimney Cap Installation Process

Discover our process for installing chimney caps to protect your home.

  1. Initial Consultation:
    • Discussing your needs and inspecting your chimney to determine the appropriate cap.
  2. Preparation:
    • Preparing the chimney for cap installation.
  3. Installation:
    • Installing stainless steel chimney caps securely to prevent debris, water, and animals from entering.
  4. Final Inspection:
    • Ensuring the cap is properly installed and secure.
  5. Customer Notification:
    • Providing you with details of the installation and any maintenance tips.

For more detailed information please review our Terms and Conditions.

Chimney Cap Installation Process

Detailed step-by-step explanation of the chimney cap installation process.

Important Information

Once the customer approves an estimate online or over the phone, the request is sent to our scheduling team. We aim to perform services within 2 weeks. Customers receive email and text notifications for the scheduled date and an approximate arrival time the day before. Text updates are sent when the crew is on the way and after service completion. Our crew will leave a door hanger with any identified issues or leads. If the customer is home, they can pay on-site; otherwise, we charge the card on file. For estimates based on the size to be cleaned or installed, including but not limited to patio, deck, fence, pool decking, walkway, sidewalk, driveway, and concrete cleaning and gutter installation and repairs; satellite technology is used for accurate estimates, with final pricing based on actual measurements. For more detailed information, please check our Terms and Conditions.

Still Have Questions? Contact Us Now!

Thank you for booking with us!

We have received your booking request! Our scheduling team will book your service as soon as possible. 

Please review our service process in this page.

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